A holiday that works for your whole family.

The Viaduct was purpose-built for neurodivergent families — not adapted afterwards. Many "autism-friendly" holidays are ordinary lets with additions like blackout blinds or a sensory box; ours is a whole site designed from the ground up around autistic guests — its design informed by first-hand family experience of autism and shaped with input from leading practitioners — from the low-stimulation interiors to the specialist bathing facilities, on-site therapy and education spaces, and staff who understand autism. It is one of only a handful of multi-unit holiday centres in the UK focused on neurodivergent guests, and the only one of its kind in the North West.

Yes — that's the point of The Viaduct. Every family staying here has chosen a place designed around neurodivergent children, so nobody will stare, tut or judge if your child stims, has a meltdown, or does things differently. Many parents tell us the hardest part of a normal holiday isn't the logistics — it's other people. Here, you're among families who get it.

Yes — we publish floor plans, photographs and detailed information for every unit, because we know how much difference it makes to see exactly what to expect before you arrive. Many autistic children (and their parents) find unfamiliar places easier when they've explored them in advance, so our unit pages are built for exactly that. And when you book, we'll provide a printable information pack for your stay — many families use it to help their child get familiar with The Viaduct in the weeks before arrival.

Every stay comes with two guides, written at two levels of detail. The family guide is for everyone: how the site works, what's where, and what's worth exploring — including the fact that secret doors exist (it won't say where, and neither will we). The parents' and carers' guide goes a level deeper, with the practical detail that's useful to hold but not always helpful to announce: which wifi networks run at which times (sometimes "the wifi switches off at nine" lands better as how the site works than as your rule), and which of the activities that are great fun to walk to can also be quietly driven to if today isn't a walking day. The idea is simple: parents get the information that shapes the day; everyone else gets the adventure.

You'll have direct contact details for our team from the moment you book — real people who know the site, not a call centre. Your unit's information pack also covers the practical essentials: how everything works, and where to find local services including shops, pharmacies and medical care.

The units are deliberately calm: soft, low-saturation colours, low-stimulation interiors, level and easy-to-navigate floors, and layouts designed to avoid the visual and auditory noise of a typical holiday let. The wider site is countryside — no arcade, no entertainment complex, no crowds. Every unit's page lists its own details, and if a specific sensitivity matters for your child — light, sound, texture — ask us and we'll tell you exactly what to expect.

Yes. Alongside the accessible bathrooms in our units, the site includes a separate specialist assisted-bathing room, equipped to Changing Places standards, for guests whose needs go beyond what a standard bathroom can provide. Tell us what you need when you enquire and we'll make sure it's available throughout your stay.

The honest answer: not fully — and we'd rather you know exactly what that means before you book. The site is not fully enclosed, and the A535 runs immediately outside it: a genuine main road, busy at times. There are gates between the site and the road, but they'll sometimes be open and aren't necessarily climb-proof. There's open water too — two streams, a river and a pond — all shown on the site map, and we ask every parent and carer to familiarise themselves with it before arrival. The fenced orchard gives children somewhere to roam more freely, but its gates are under guest control, so it can't be treated as secure. No fence makes any site escape-proof and we won't pretend otherwise: supervision of children remains the responsibility of parents and carers throughout their stay. If your child is a runner, tell us when you enquire and we'll talk through the layout honestly — road, gates, water, boundaries — so you can judge what your child will need.

Completely. All accommodation is self-catering, so you eat what you like, when you like — no restaurant times, no buffet queues, no pressure. There's no activity schedule you have to follow: the animals and open space are there when you want them, and your unit is a calm retreat when you don't.

The site sits in 70 acres of Cheshire countryside, with resident horses and equestrian facilities, an orchard, open space to roam — and trains crossing the Twemlow viaduct for any railway enthusiasts in the family. Sessions with our therapy and activity teams can be arranged as part of your stay — ask when you enquire what's available for your dates.

The Viaduct is a genuinely rural, working site — and that's part of its magic, but it comes with realities worth knowing before you book. There will sometimes be tractors and machinery about, countryside smells, mud in wet weather, and animals on and around the site — including dogs: ours, other guests' assistance dogs, and, because public footpaths cross parts of the fields, sometimes walkers' dogs too. We can't remove the possibility that you'll encounter a dog here. For some children these are the best bits of the holiday; for others they need preparing for, so tell us what matters for your child (a fear of dogs, for instance) and we'll help you plan for it. One firm point: because this is a working farm environment with animals, the site is not suitable for guests who are immunocompromised — if you're unsure, please check with your medical team before booking.

Siblings are just as welcome — and just as catered for. A holiday somewhere their sibling can relax is often the first holiday where they can relax too: space to run, animals to meet, and no anxious scanning of strangers' reactions. The Viaduct is designed to be a real holiday for the whole family, not respite dressed up as one.

Directly with us — we don't list on Airbnb, Sykes or other platforms. Booking directly means you can tell us about your family's needs before you commit, ask us anything, and know that the people answering are the people who run the site. Call, email or use the enquiry form and we'll take it from there.

Yes — this is one of the things that makes The Viaduct unusual. Because therapy, education and holiday facilities share one site, families can build sessions — therapeutic riding, for instance — into a stay, or simply enjoy the facilities recreationally. If you're interested, mention it when you enquire and we'll talk through what's possible for your dates.

Assistance dogs, yes — pet dogs, no. Assistance dogs are welcome in every unit, and that means any trained assistance dog, not only guide dogs: autism assistance dogs, medical alert dogs, hearing dogs and owner-trained assistance dogs included, at no extra charge. You won't be asked for certificates or ID — no official register exists in the UK, and we know it — though we may ask what your dog is trained to do. Because we have horses and other animals on site, please tell us about your dog when you book so we can brief you on where dogs can and can't go: on a lead around the main site, with stables and arenas off-limits — and there's proper off-lead exercise too, by the river and in the field beyond the viaduct, both marked on the map we give every guest. We're not able to accept pet dogs — with working animals here, and guests who may have allergies or a real fear of dogs, we keep dogs to the ones families can't travel without.

Yes — there's a shared parking area on site, and paid EV charging is available; we'll confirm the current rate when you enquire.